From Monday, Nov. 26–Saturday, Jan. 19

PSC Pick-Up Window | 7 days a week
Monday–Friday 10 a.m.–6 p.m.
Saturday–Sunday 10 a.m.–4 p.m.

Finance/Dispatch | 5 days a week
Tuesday–Friday 10 a.m.–5 p.m.
Saturday 10 a.m.–4 p.m.
Sunday–Monday CLOSED

Customer Service/Official Mail Center | 5 days a week
Monday–Friday 10 a.m.–4 p.m.
Saturday–Sunday CLOSED

CLOSED Thursday, Nov. 22

Normal hours resume Friday, Nov. 23.

Monday, Dec. 24

Pick-up window only 10 a.m.–6 p.m.

CLOSED Tuesday, Dec. 25

Normal hours resume Wednesday, Dec. 26.

Monday, Dec. 31

Pick-up window only 10 a.m.–6 p.m.

CLOSED Tuesday, Jan. 1

Normal hours resume Wednesday, Jan. 2.

HOURS OF OPERATION

Pick Up Window

Monday–Friday
10 a.m.–6 p.m.

Saturday
10 a.m.–4 p.m.

FINANCE (Package Drop-off)

Tuesday–Friday
10 a.m.–5 p.m.

Saturday
10 a.m.–4 p.m.

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Customer Service

Monday–Friday
10 a.m.–5 p.m.

Official Mail Center

Monday–Friday
10 a.m.–4 p.m.

All Sections Closed SUNDAYs and Federal Holidays

SERVICES

MPS Service

SLOWEST Mail but free for APO to APO

Express mail

Average transit time 3–5 business days

First Class Mail

Average transit time 5–7 business days

Priority Mail

Average transit time 10–14 business days

Standard Air Mail (SAM)

Average transit time 4–6 weeks

International Mail Services

7–14 business days

Money Orders

40¢ fee per money order. Money order payment can only be accepted by cash or debit card.

Size & Weight Restrictions

Priority Mail: up to 108″ total size, 70 pound weight limit

Space Available Mail (SAM): up to 130″ total size, 70 pound weight limit

Certified Mail & Return Receipts

Costs $3.45 (return receipt is $2.75 extra) and adds signature confirmation to your package. This can be used with a return receipt to ensure a parcel is delivered to a specific person.

Insurance Cost Per $100

1¢–$50 $2.20
$50.01–$100 $2.75
$100.01–$200 $3.50
$200.01–$300 $4.60
$300.01–$400 $5.80
$400.01–$500 $7
$500.01–$600 $9.45
$600.01–$5000 $9.45+$1.30 per $100 insured or a fraction of the total cost in declared value

$50 insurance comes standard on Priority Mail and Express Mail Services. Anything over $500 insurance requires signature at delivery.

Signature Confirmation

Costs $3 and add tracking and signature confirmation to your parcel or letter

International Mailing

Before sending a package to an international location, consult with your local MPO. Check the International Mail Manual for restrictions and other issues before trying to mail to a foreign different country. Every country has different customs regulations on what’s not allowed. Most international mail is sent Priority Mail.

Volunteer at the

Misawa Post Office

Time Slots Available:

Monday–Friday
10 a.m.–6 p.m.

Saturday
10 a.m.–4 p.m.

Open to civilians and military personnel ages 18 and over. Contact the Misawa Post Office at 226-3492 to learn more.

Frequently asked questions

Where is my package?

Look up your package at www.usps.com. If the package says “Available For Pick-up” on the tracking at APO 96319 and you haven’t received a package slip AFTER the 24 hour processing mark, come in to customer service and we can help you!

What do I do for inprocessing/outprocessing?

Come into customer service with a copy of your orders to get a members box assigned. If your sponsor has done this for you we have your combination at the window. If you need additional assistance concerning in-processing call 226-3492.

If you are out-processing please bring a copy of your orders and departure date, as well as a forwarding address so we can forward your mail for you until you update your address when you get there.

I'm going on leave, TDY or deployment. What happens to my mail?

Stop into customer service and fill out a temporary leave form (PS Form 2258) and a copy of your leave, TDY or deployment orders so we can ensure that your packages don’t get sent back while you’re gone.

Why don't I get an email notification when I get a package?

Stop by customer service and we can get you all setup with email notifications to your personal or government email address. Please write legibly and use correct case letters, our system is case sensitive.

You should still be checking your box every week. Sometimes our notification system goes down and we are unable to send out email notifications.

I work the night shift. How can I get my packages?

Come into customer service with a memorandum from your leadership stating you work off hours (it can be a flight chief/first sergeant) to get your parcels put in our night boxes, giving you the ability to pick up parcels 24/7 (size permitting).

This service is available to:

  • Shift Workers
  • Spouses of Deployed Personnel
  • Personnel Assigned to Geographically Separated Units
  • Personnel Assigned to the Exchange Officers Program
My package was damaged. How do I file a claim?

For claims please visit www.usps.com and file a claim there with their easy to follow process. You will need to provide proof of purchase, as well as pictures of the damaged package and items inside. You may also be asked to bring in your parcel to be inspected by a MPO official. You may get proof of value from where you purchased the item. You will only receive what the item is worth on the package, meaning if you insure the item for $4,000 and the item is only worth $1,000 the maximum payout is $1,000 for the damaged item.

Why is there a red slip in my box?

A red slip allows the Misawa Post Office keep record of members who check their postal box on a regular basis. It also allows us to track which members may have relocated or PSC’ed out of Misawa Air Base. If you receive a red slip in your box, please place it in the designated bins for proper disposal.

Post Office

BLDG. 519
PICK-UP WINDOW
Monday–Friday  |  10 a.m.–6 p.m.
Saturday | 10 a.m.–4 p.m.

FINANCE
Tuesday–Friday  |  10 a.m.–5 p.m.
CLOSED Monday

CUSTOMER SERVICE
Monday–Friday  |  10 a.m.–5 p.m.

OFFICIAL MAIL CENTER
Monday–Friday  |  10 a.m.–4 p.m.

CLOSED SUNDAYS AND FEDERAL HOLIDAYS

Phone

226-3492  DSN
0176-53-5181  CELL
*wait for the voice, then follow the instructions

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