If your project requires our designers to make changes to a design or create a design from scratch we will charge a design fee. The design fee is $25 per hour, minimum one hour. Once the design has been sent to you for a quality check (QC) you may go back and forth two times with the designer recommending changes before we will charge you another design fee. This is to ensure you are getting the product you asked for.

If we design something for you and decide you no longer wish to proceed with the order you will still be required to pay the design fee.

You must submit all requests through our online work order form, or you can come visit us in our office and we will help you place your order.

Please note that for ALL of the options listed below, we will not start designing or printing until you approve the price quote we email you. If you do not approve your quote in a timely manner this will affect when you receive your order.

PRINT ONLY: If you have a ready-to-print design that does not need to be altered by our designers in anyway it will only take two business days to receive your order.

PRINT & DESIGN: If you need print and design work the regular turnaround time is two weeks (10 business days). We charge $25 per hour for design work.

RUSH SERVICE: If the timeframes above do not work for you, you have the option to pay extra for rush service. Work orders can be rushed for an additional 20% of your final price and is also dependent on how many other deadlines we have to meet at the time.

Low-resolution photos have a lower PPI (Pixels Per Inch) compared to high-resolution photos. Recommended resolution of digital photos for printing is 300 PPI. We recommend using a .jpg format when uploading your image to us.

Please note that a photo may appear to look printable from a media or web device but it does not mean that the quality will transfer over when printing. If you need your photo enlarged, a higher PPI is required because as the image size increases, the PPI will decrease. If you are unsure about your photo, contact our office during our operating hours for a quality check!